Frequently Asked Questions (FAQ)

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Are your products handmade?

Yes. Most of our jewelry is handmade with care using natural gemstones, pearls, and selected materials. Slight variations are part of each piece’s uniqueness.

Are the stones and pearls natural?

Many of our products use natural materials. Because of this, variations in color, shape, inclusions, and texture are normal and reflect their authenticity.

How long does processing take?

Orders are typically processed within 2–5 business days. Custom or made-to-order items may take longer.

How long does shipping take?

Delivery times vary by location:

Domestic: about 3–7 business days
International: about 7–21 business days

Delays may occur due to customs or carriers.

Can I request custom sizing or designs?

Yes. We offer custom sizing for many items. Please contact us before ordering and we will do our best to accommodate your request.

What if my order arrives damaged?

Please contact us within 48 hours with photos so we can help resolve the issue.

What is your return policy?

Returns or exchanges must be requested within the stated return period and items must be unused and in original condition. Custom or personalized pieces are usually non-returnable unless defective.

Do you offer gift packaging?

Many items are suitable for gifting and come carefully packaged. Contact us if you need special gift notes or requests.

Orders are typically processed within 2–5 business days. Custom or made-to-order items may take longer.