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Shipping Policy

For domestic orders within Canada, the standard shipping fee is $18 for most items, including bracelets, necklaces, and rings. Heavier or larger items may require a higher shipping rate of approximately $38, which will be calculated automatically at checkout.We offer free domestic shipping on orders over $100.International shipping rates vary depending on the weight and destination of the package, typically ranging from $20 to $50. The exact shipping cost will be calculated at checkout. Orders are processed and shipped within 2–3 business days after payment is received. All parcels are shipped via Canada Post and include tracking whenever available.

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Important Information

Please ensure your shipping address is accurate at checkout. The Lovely Lotus is not responsible for lost or delayed packages due to incorrect address information. Customers are responsible for monitoring tracking details and retrieving packages promptly once delivered.

International shipments may be subject to customs duties, taxes, or import fees determined by the destination country. These charges are the responsibility of the customer. The Lovely Lotus is not responsible for packages delayed, held, or refused by customs authorities.

Shipping timelines are estimates and may be affected by postal delays, weather conditions, or peak holiday periods.

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Damage & Lost Parcel Policy

We carefully package every order to ensure it arrives safely. However, once a parcel has been shipped, delivery is handled by the postal carrier.

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Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the damaged item

  • Photos of the packaging (including shipping label)

After review, we will offer an appropriate solution, which may include a replacement, repair, store credit, or refund, depending on item availability and condition.

Please do not discard the packaging until your claim has been reviewed.

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Lost Parcels

All orders include tracking whenever available. If your parcel is marked as delivered but cannot be located:

  • Please check with household members, neighbours, or your local post office

  • Allow 1–2 business days in case of delivery scanning delays

  • Contact us so we can help open an investigation with the carrier

Once a parcel is confirmed lost by the carrier, we will arrange a replacement or store credit where possible.

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Important Notes

  • The Lovely Lotus is not responsible for parcels lost due to incorrect or incomplete shipping addresses provided at checkout.

  • We are not responsible for delays caused by postal services, weather, customs, or peak shipping periods.

  • One-of-a-kind items may not be replaceable. In such cases, store credit or a refund will be offered.

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